"I was taken into Russells Hall ..."

About: Russells Hall Hospital

(as the patient),

What I liked

I was taken into Russells Hall Hospital in April 2009 after a serious fall at home. The A&E staff responded immediately and very thoroughly. Traction was applied to the wrist, and I was moved into X-Ray dept.

In only a few minutes, the X-Ray staff attended me, and took the requisite X-Rays very promptly, and very considerately due to the intense pain i was suffering.

Back to A&E, where the consultant advised me of the need for surgery on both injuries, including a hip replacement. Full and thorough discussion took place.

I was then moved to WARD B2, where a bed had been prepared. THE STAFF IN THIS WARD WERE TRULY MAGNIFICENT - I really cannot praise them too much. From the Ward Manager, through all levels of nursing staff (even including the trainee and students), the were a really awesome team. Always attentive and responsive to my needs - always seper efficient - always enthusiastic and cheerful - they really made my stay quite memorable!

The cleanliness of the Ward was fantastic. I made a point of watching the cleaner as she tackled the room - I was determined to find a small area she had missed - BUT I FAILED! She really did meet the standards of the rest of the team!

Into surgery after a slight delay due to more serious cases being admitted for urgent surgery, where the anaesthetic and surgical teams were very helpfil, informative, and considerate. The operations were successfully completed.

Post surgery, the Physiotherapy, and Occupational therapy teams soon got me on my feet, able to carry out washing and dressing tasks, teaching me to walk again, and determining my personal and domestin needs for my discharge from the Hospital. All staff were again truly superb, and I give profound thanks to EVERYONE associated wih my admission, treatment, and discharge.

I do however, regrettably have to end a glowing report on the Hospital, with one criticism; YES, the car-parking is so difficult!! Never mind, itb is worth the hassle when you get in.

What could be improved

Operationally......ABSOLUTELY NOTHING!!! Logistically......car parking is a nightmare!

Story from NHS Choices

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Response from Russells Hall Hospital

We are acknowledging receipt of all feedback dating back to 2008, which was before the Trust began responding to all patient comments posted on the NHS Choices website.

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