"Very good service and care taken for its customers"

About: Kettering General Hospital

My visit to A&E was for a dislocated shoulder, this was a very painful experience and as such needed expert care by the staff which they delivered to me outstandingly well considering how busy they were. As soon as I arrived I was placed in a separate ward for maximum comfort and was treated with painkillers immediately before having my arm relocated by very kind, talented and slightly humorous staff, which always helps in times of need. The overall experience given by all aspects was in my opinion many levels above "average" thanks to the service provided by all staff, from the woman that carried out the X-Rays, the doctors(medics) to the person than greeted us at reception, As enjoyable that a visit to a hospital could possibly be, would 100% recommend!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Kettering General Hospital

I would like to thank you for taking the time to feedback to us on the treatment you received while in the Accident and Emergency department. We always strive to ensure our patients are comfortable with the way they are treated. I hope that your shoulder is not causing you any more problems. Sandra Iwanoff Senior Matron

  • {{helpful}} of {{total()}} people think this response is helpful