"Most members of staff were helpful, ..."

About: Russells Hall Hospital

(as the patient),

What I liked

Most members of staff were helpful, friendly and cheerful and I was always confident it was clean and saw many cleaners working in my 2 hour stay. I was also seen very quickly, and although visiting the busy A and E, I was seen, x-rayed and treated very quickly.

What could be improved

Some members of staff were not as helpful, this should be worked on.

Anything else?

I visited A and E and was clearly told that the nurse who was treating me did not feel I should be at the hospital. Having an underlying health problem where I faint, I was told I could not come to the hospital every time I faint, even though this was only my 3rd visit in 2 years due to this.

Story from NHS Choices

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Response from Russells Hall Hospital

We are acknowledging receipt of all feedback dating back to 2008, which was before the Trust began responding to all patient comments posted on the NHS Choices website.

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