"Wasted my time and NHS resources twice"

About: Alexandra Hospital

I was given a dating scan letter to say I had an appointment at the hospital. I am 18 weeks so I called and informed them it should be an anomaly scan as I already had my dating scan at 13 weeks in Nottingham. I told them I would not be having my baby here as I was just passing through but would need my anomaly scan done as there is a certain window for it to be done and I would not have moved by the time that elapsed. They insisted I come in for booking bloods and so I did, on arrival I waited an hour to be seen and was told they forgot to pass on my notes to the relevant people so nobody knew I was there and then when I finally saw the person they said I didnt need to even come and gave me an anomaly scan appointment letter and sent me on my way. I arrived for my anomaly scan today to be told I was booked in too early at 18+5 I need to be seen at 18+6 and sent me on my way again with another letter. Suffice to say I can't wait get this scan out the way in two weeks and as far away from the hospital as possible!!

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Responses

Response from Alexandra Hospital

Thank you for leaving your comments. I am so sorry to hear of your negative experience at the Alexandra Hospital. We will share your message with the staff concerned. We would also be grateful if you could let us know some more details so we can investigate your concerns; please contact our Patient Services Department at patientservices.dept@worcsacute.nhs.uk or by phone on 0300 123 1733 Regards

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