"Excellent experience of gastroscopy and..."

About: University Hospital Of North Durham

I would like to thank all the staff who attended me during my gastroscopy and endoscopy at this hospital on Friday 17 July 2015. The consultant who performed the tests, and the endoscopy nurse manager who looked after me, were both excellent. They were cheerful, polite, informative and supportive throughout my visit, which was a completely positive experience. I was made to feel relaxed and confident and was treated with exemplary dignity. I had been anxious prior to my appointment but my anxieties turned out to be groundless. Please pass my thanks.

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Responses

Response from University Hospital Of North Durham

Dear Val Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the Endoscopy Unit. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the Unit Manager to pass onto the staff on your behalf. I know they will be encouraged by your positive comments. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774