"Inguinal hernia surgery \at West Berkshire..."

I was referred to W.B.C.H. for an inguinal hernia operation to be done on July the 7th. i found all staff absolutely brilliant, attentive and informative. They explained every step of the procedure and answered all of my queries as well as giving me advice. The surgeon and anaesthetist came to see me before the operation and again explained the procedure. They again came to see me after the procedure with feedback and advice. They both did a brilliant job which was not straightforward. I would like to give all staff 10 out of 10. They made me feel as if I was their only patient and apart from being thoroughly professional gave their own personal touch to make me feel comfortable. We should be proud of NHS staff like these. Again many thanks from "The Kerryman" Jim Kelly

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Responses

Response from West Berkshire Community Hospital

Many thanks for your kind appreciation of the care you received at WBCH Day Surgery Unit. We believe that each patient is unique and as such deserves care appropriate to their individual meeds. We strive to deliver patient care to be proud of and we can see from your feedback we achieved our goal in delivering excellent care, as you have awarded 10 out of 10 to the team! We wish you a speedy recovery and and we are grateful for your kind comments.