"Dental appointment for my autistic child"

About: The Princess Royal Hospital / General surgery

(as a parent/guardian),

My son needed to have a filling in his tooth and possibly an extraction under anaesthetic at the PRH. We arrived for the appointment at 12. 30 as advised; the nurses were lovely and undertook all the necessary preliminaries. However we were still waiting for the treatment at 4. 00 pm and my son was becoming increasingly difficult due to his autism.

When I asked what time the treatment was likely to take place I was told that they were not sure and there were emergencies to deal with. My son had not eaten since the previous evening and had nothing to drink since 11. 00 am. In the end I had to take my son home with no treatment.

I had taken a day off work and carefully prepared my son for the hospital visit ensuring that he had a positive view of the appointment; however this has all been ruined now and he is determined to never attend hospital appointments again.

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Response from Lindsay Barker, PALS Manager, Shrewsbury and Telford Hospital NHS Trust

Good afternoon,

Thank you for your feedback, although I am sorry to hear about your son's experience when he attended for his Oral Surgery procedure. If you would like us to investigate this please contact the Patient Advice and Liaison Service at the Princess Royal Hospital on 01952 641222 ext 4382 and we will be pleased to look into this for you.

With kind regards

Lindsay Barker
PALS Manager
Shrewsbury and Telford Hospital NHS Trust
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