"Response to discharge letter."

About: Burnley General Hospital / General surgery Lancashire Care NHS Foundation Trust / District nursing

(as the patient),

On my discharge from hospital a letter was faxed to district nurse for a visit two days later to take a blood test, I was also given a copy of this letter. Two days later after my wife waited in for them to arrive I phoned to ask when they would be coming, Instead of an apology to say the letter had been misread I was told they had not been informed to do this. Why lie when an apology would have been acceptable we are after all only human and mistakes can happen, just own up to them. We were told they will come the next day but can't say whether it will be am or pm, what a service they just do as they please.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Melissa Almond, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust

Many thanks for your feedback regarding district nurse visits following your discharge from Burnley General Hospital and thank-you for taking the time to do so. I am sorry for any inconvenience caused to you and your wife and will make sure your comments are passed onto the relevant team.

If you would like to talk through your concerns with one of our Patient Experience team you can either contact me (Melissa Almond) on 01254 734087 or email me on Melissa.almond@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk

  • Sticks74 doesn't think this response is helpful
    {{helpful}} of {{totalOthers()}} other people think it is helpful

Update posted by Sticks74 (the patient)

Thank you for your response and as this is the sort of response I expected I am not taking it any further. My dealings with the department have now concluded.

I expect people to tell the truth, maybe my expectations are not possible when dealing with self supervised departments.

Response from Sarah Harrison, Head of Hearing Feedback, Lancashire Care NHS Foundation Trust

Lancashire Care NHS Foundation Trust would also like to offer their apologies for your experience and we would very much welcome the opportunity to explore the issues you raise in your post if you felt this was something you would be interested in doing. Please feel free to contact me on 01772 695315.

  • {{helpful}} of {{total()}} people think this response is helpful