"How clean, tidy and efficient ..."

About: Heartlands Hospital

(as the patient),

What I liked

How clean, tidy and efficient the area was I was taken to to be assessed. The staff member was very helpful, considerate and after explaining the best course of action went to collect my prescribed medication. I was in and out of A&E on a saturday evening within an hour. Could not fault the service at all.

What could be improved

Slightly rude receptionist, waiting area needs a good clean.

Story from NHS Choices

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Responses

Response from Heartlands Hospital

Thank you for your positive response concerning our A

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