"Day case unit"

About: Good Hope Hospital / General surgery

(as the patient),

Admission was straight forward. I was amazed at how clean and spacious it was. The staff were all very friendly and professional. I was treated with dignity and respect from start to finish. I received help when needed in a very pleasant way and all aspects of my care before and after the surgery were discussed with me clearly by nurses, anaesthetists and surgeon. My op was late in the day and consequently I saw the cleaner in action - wow she cleaned each section within an inch of her life - very impressive - old style cleaning - well done! ! Thank you to everyone for my care!

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear LizzieB

thank you for your feedback regarding your admission under the General Surgery Team at Good Hope Hospital.

I would really like to pass along your feedback to the appropriate ward staff, and also to your surgeon.

Can I please ask you to contact me at your convenience so that I may obtain some more information to enable me to identify you on our system?

I can be contacted on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I look forward to hearing from you.

Kind regards

Marie Helebert

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