"I was in Selly Oak from 2/7/09 ..."

About: Selly Oak Hospital (Acute)

(as the patient),

What I liked

I was in Selly Oak from 2/7/09 to 7/7/09. I was admitted with a very high temperature having suffered a fever for approx 1 week. I was in the MAU for a few hours then transferred to S6.

The medical and nursing care were excellent, standard of cleanliness most impressive and the food with one exception was superb. EVERY member of staff went out of their way to help, friendly, empathetic and concerned for every comfort of the patient. Clinical care was very professional and appropriately directed.

What could be improved

There were times when I would have like to know what was going on, what the nest stage of treatment was to be, how many more IV's today. However the outcome was exactly what I had hoped for asw I left well on the road to a full recovery from a very scary episode.

Anything else?

I would like to that the whole team (and they are a team) for all their efforts on my behalf. I will not hear of any criticism of the NHS or Selly Oak Hospital again without challenging such remarks. Keep up the good work.

Story from NHS Choices

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Responses

Response from Selly Oak Hospital (Acute)

Thank you for taking the time to provide feedback on your experience at Selly Oak Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you have had such a positive experience on MAU and Ward S6. The Managers of these clinical areas have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

So, thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located on the main hospital corridor.

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