About: North Tyneside General Hospital

This was a stress free, efficient appointment. I was addressed with care, put at ease, and seen at exactly the time stated. Everything was faultless. The staff were first rate, responding clearly to queries. A fantastic group of people, very professional, but clearly focused on the task, but being empathetic, in what could have been quite a stressful time.

Story from NHS Choices

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Response from North Tyneside General Hospital

Dear B A Allen I’m very pleased that you were so well looked after and informed during your pre-assessment appointment. As you say this can often be an anxious time for patients and being seen swiftly and being treated with empathy makes all the difference. It’s great to hear that our staff are providing exactly the sort of care that we expect our patients to receive. I’ll pass your kind words on to them, they will appreciate it. Thank you so much for taking the time to let us know of your experience. With best wishes Annie Laverty, director of patient experience

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