"I was treated in the see and treat ..."

About: Selly Oak Hospital (Acute)

(as the patient),

What I liked

I was treated in the see and treat area of the accident and emergency. The care was excellent and I could in no way fault it. I was in and out within 2 hours despite the department appearing very busy.

What could be improved

The area could generally do with some updating and the area clenliness was not great. However, the staff were very coherant with good infection contrla.

Anything else?

Thanks !

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Responses

Response from Selly Oak Hospital (Acute)

Thank you for taking the time to provide feedback on your experience at Selly Oak Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you have had such a positive experience in the A&E Department. The managers of this clinical area have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

So, thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located on the main hospital corridor.

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