"Nasal Cautery by Silver Nitrate"

About: Queen Alexandra Hospital

I was sent to QA with a uncontrollable nosebleed by St Richards Hospital on the morning of Tuesday 14th July 2015. I was admitted to ward D8 following a procedure undertaken on my nose by a specialist. This stopped the bleeding. The following day another specialist removed the pack from the day before and carried out the procedure with silver nitrate. I was allowed to leave an hour or so following this. Both specialists were top class - highly effective and efficient but also amazingly reassuring and friendly - helps no end when at a low ebb and anxious. Every member of the Hospital staff seemed to go that extra bit to look after me - thank you all so much - NHS at its best!

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Responses

Response from Queen Alexandra Hospital

Dear Campbell Thank you very much for taking the time to provide your positive feedback about your experiences in the Ear, Nose & Throat Department. Please be assured that your comments have been shared with the Team. Should you ever need to share your views with us direct, good or bad, then please contact our PALS Team on PHT.PALS@porthosp.nhs.uk who will be happy to help and advise. Best Wishes. Kind regards. Debbie

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Dear Campbell, thank you very much for taking the time to give us your feedback. I'm pleased to hear that you received such excellent care. I will pass your comments to the staff involved who will be delighted to receive such praise.

Should you ever wish to share your views about the hospital, good or bad, then you can also contact our PALS team on PHT.PALS@porthosp.nhs.uk.

Best wishes

Marion

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