"My operation was carried out with ..."

About: Queen Elizabeth Hospital (Birmingham)

(as the patient),

What I liked

My operation was carried out with efficiency by highly skilled people - except for a trainee anaesthetist who messed-up a vein.

The Medical Secretaries are always polite and helpful when contacted.

What could be improved

Pharmacy made a minor dose error with my medication on discharge. The medication was very slow to arrive, despite my discharge being planned the day before, so I was sat blocking a bed for several hours. Could forward planning avoid this ?

When placing IV cannulas, please place these away from wrist and elbow - you lose the use of an arm with an immobilised joint.

Hospital gowns are ludicrous embarrassing garments - please find something better.

Communication from the QE is TERRIBLE; I repeatedly have to pester to get letters sent to my GP and appointments sent out; this has been a problem with all the departments I have dealt with.

Anything else?

Shame the Hospital site is so badly designed for people on foot; you risk your life trying to walk to the entrance.

Story from NHS Choices

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital

We welcome all feedback and would like to assure you that your comments will be taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

As a result of previous patient feedback and as part of our ‘Dignity in Care’ programme we have been reviewing the design of our hospital gowns. Through working closely with our linen supplier we have already improved our intensive care gowns and our newly designed bariatric gowns will be available in the next 2 months. We are currently reviewing our standard gowns and plan to make significant changes.

To assist with access to the hospital on foot there is a free shuttle bus service that runs from the car park around the hospital site stopping at key locations along the way. The service runs 7am – 7pm at approx 15 min intervals depending on traffic conditions.

If you would like further information or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located near the main entrance.

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