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"Majors Unit of Emergency Department."

About: East Surrey Hospital

My Mum was rushed into hospital with a suspected stroke. She was taken straight to a CAT scan and fortunately was found to have suffered from a TIA micro stroke. The staff in the Majors Unit were excellent. The S/N was excellent and was very professional, caring and good humoured which goes a long way to making patients and family feel at ease. The doctor was brilliant and kept us informed throughtout and I would like to thank them both for their help. The Stroke Nurse was very helpful and caring when my Mum was scanned. The ambulance crew who took her in were brilliant, as was the receptionist at the A & E Department and the member of staff who showed me and my brother to the Majors Unit Without people like them the NHS wouldn't work. Thank you all very much. If you could pass on my thanks to them I would be grateful.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 8 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 22/07/2015 at 09:03
Published on Care Opinion at 09:04


picture of Ian Mackenzie

Dear Stuart

Thank you for your kind words about the Accident & Emergency Department here at East Surrey Hospital. It is really good to read that you felt so supported by such a wide range of staff.

I will ensure your comments are shared with them.

Regards

Ian

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Response from East Surrey Hospital 8 years ago
East Surrey Hospital
Submitted on 27/07/2015 at 10:42
Published on nhs.uk on 28/07/2015 at 02:31


Dear Stuart Thank you for your kind words about the Accident & Emergency Department here at East Surrey Hospital. It is really good to read that you felt so supported by such a wide range of staff. I will ensure your comments are shared with them. Regards Ian Mackenzie Director of Information and Facilities

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