This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

A very negative experience

Posted By Yendik

"A very negative experience"

About: University Hospital Monklands / General Medicine (Wards 2,10,12 and 17)

(as the patient),

I had a very negative experience in the endoscopy unit Monklands. Dr who was performing the procedure ignored me he asked nurses questions regarding me as if I wasn't present when I spoke up he then spoke to me as if I were a child.

On a different issue the supposed sedative was ineffective. Also during the colonoscopy a nurse entered treatment room and informed Dr to hurry and that he had a further 3 to do before the half hour I was taken to treatment room at 11. 45.

I have informed my GP that I will never have the procedure again and asked him to refer me to a different hospital. This procedure is very invasive and as such patients should be treated with respect.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Rory MacKenzie, Chief of Medical Services, University Hospital Monklands, NHS Lanarkshire 8 years ago
Rory MacKenzie
Chief of Medical Services, University Hospital Monklands,
NHS Lanarkshire

Submitted on 22/07/2015 at 15:30
Published on Care Opinion at 15:50

picture of Rory MacKenzie

Dear Yendik,

I am very sorry to hear about your experience within the endoscopy unit at Monklands Hospital.

I would be grateful if you could contact Ms Karen Black, Senior Nurse, Monklands Hospital on 01236 714089 who has responsibility for the Endoscopy unit so that we can look into these matters further.

It is our philosophy to learn from both positive and negative feedback that we receive and I am grateful for you taking the time to post your comments which I will ensure are shared with staff within the endoscopy unit.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Karen Phillips, Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres, NHS Lanarkshire 8 years ago
Karen Phillips
Senior Nurse, Surgical and Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 31/07/2015 at 16:25
Published on Care Opinion at 16:55

picture of Karen Phillips

Dear Yendik,

Your feedback is really important as it allows us to take a look at the treatment and care we provide, which in your case appears to have been particularly poor.

Like Dr MacKenzie, I was very disappointed, embarrassed and uncomfortable reading about your experience. I’d like to apologise and would welcome the opportunity to discuss the issues you have raised in more detail.

I have shared your story with the doctors and nurses in the Department and we are putting up additional signs on the doors in the treatment areas to reduce non-essential staff entering rooms during procedures.

Please be assured that our aim is to provide person-centred care with privacy and dignity to all patients at all times. We will use your story for learning at staff development training to highlight the vulnerability of patients during investigative procedures; the importance of establishing a good rapport, as well as the need for clear communication.

Kind regards

Karen

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k