"I was made to feel at ease"

About: Royal Preston Hospital / Neurology

(as the patient),

I recently attended the Day Treatment Centre at RPH for a Lumbar puncture, I was quite nervous but the HCA that looked after me (sorry I've forgotten her name! ) was brilliant, she made me feel at ease and made the whole thing a lot easier, she clearly knew the procedure very well and gave me all the information I needed. I want to say Thanks very much to both the HCA and the doctor who did the procedure for their great care.

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Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us of your experience. As a Trust, we recognise the importance of good communication and a positive staff attitude to the overall patient experience and have, over the past 12 months, been working with our staff to enhance those aspects of care. I will. of course ensure that your kind comments have been shared with staff in the neurology department.

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