"Long wait for orthodontic treatment"

About: Crosshouse Hospital / Oral Surgery & Medicine

(as the patient),

I attended orthodontist appointment nearly 3 years ago to get initial consultation as my teeth are really crooked I was told I had clicky jaw that needed to be attended to I also went for X-rays.

My complaint is how long does it take to be seen again on a matter that causes me anxiety.

When I speak to my dentist he shrugs it off as says I won't be seen as its cosmetic I find this very unfair.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear micmc,

I am sorry you have not been able to get this treatment but without knowing more about you, it is not very easy to be 100% clear. To find out what the actual process is, we would need to know where your initial assessment was done (where they said about your clicking jaw). There are two routes to Orthodontic services and the process is different for each one.

Sadly, there is no guarantee that you will get dental treatment for crooked teeth. It depends on whether the Orthodontist deems the treatment is purely cosmetic or whether the treatment is needed for your oral health. They then have to refer your case to the Practitioner Services in Edinburgh and it is their decision to agree to the treatment or not. (If they say no, you can appeal).

If it was appropriate and you were referred to the hospital, I suspect you would need another referral and in that case, all the patients with medical issues would be priorities (I think).

I hope this helps.

Eunice

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Update posted by micmc (the patient)

They spoke about my clicking jaw at the initial consultation at crosshouse hospital, and told me I would need to get mouth guard or something to try and fix it. I'm not asking for special treatment just to get some sort of response from initial appointment. I am saving hard to get work done privately as it effects my self confidence.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear micmc,

This is helpul thank you. I have spoken to our manager here and she would like to look into this for you if you would like to contact me and let me know your name and date of birth the team will be able to look into this further for you. You can contact me by email me at eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222.

Best wishes

Eunice

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