"I have been treated at the Liver ..."

About: Queen Elizabeth Hospital (Birmingham)

(as the patient),

What I liked I have been treated at the Liver Unit at the QE for over 12 years. During that time I have had three liver transplants and various complications. During that time I have been treated with the utmost respect and dignity and always as a partner in my care. The Physicians and surgeons are some of the best in the world but are always accessible and instantly recognise their patients. Being in hospital is distressing but the level of expertise and honesty of the health care professionals makes you feel safe. I have always been treated as a whole person they do not just look after your Liver. I have to fly in from an offshore island to be treated but would rather go there than to my local hospital. I have the utmost faith in my consultant Dr Mutimer and his team. Family members are looked after in Nuffield House by a kind and caring accommodation team. Liver Outpatients is friendly and caring despite being increasingly busy. What could be improved? The only thing that could be improved is the building but a new hospital is being built. Staff must have a difficult job to keep the building clean. Liver Outpatients is to be amalgamated with General Outpatients and I feel this may be detrimental to both patients and staff where long term trusting relationships have been formed. Anything else? I would recommend the Liver Unit and its staff to anybody and would like to acknowledge the wonderful job that they do.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital.

We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very pleased that you have had such a positive experience under the care of The Liver Unit, Liver Outpatients and the Accommodation Team. The Managers of these departments and Senior Trust Management colleagues have been made aware of your comments and will ensure that they are passed on to the relevant staff members. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

So thank you again for taking the trouble to post your comments on the NHS Choices website.

If you would like further information on services at UHB or would like to discuss any of the points raised in more detail please contact the Patient Advice and Liaison Service who will be pleased to assist you. You can contact them by phone 0121 627 8820, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/Patients/Pals/Contact.aspx or in person by dropping in between 10am-4pm (Mon-Fri) to the PALS office located near the main entrance.

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