"Long delay"

About: Queen Mary's Hospital

Arrived at 9am Sat18Jly15 seen at once told to wait for X-ray. After one hour realised X-ray did not open until 10am. Asked at desk when we would be seen, Repeatedly told "next", but nothing happened until two nurses appeared. They consulted us immediately and examined my wife. X-ray not required.

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Responses

Response from St George's Healthcare NHS Trust

Thank you for your comment on your visit to Queen Mary's Hospital. It is not clear which part of the hospital you visited, however, we are very sorry that you were not given clear information on what to expect. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. PALS would be able to put you in touch with the manager of the area and you would be able to discuss your dissatisfaction in the service your received.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

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