"brother in-law stayed as a patient june 2015"

About: North Cotswolds Hospital

Nice new hospital good rooms onsuite very clean. Nursing staff not very professional,not very friendly or approachable such as didnt make any effort to speak to visitors when we arrived staff would be sat at reception area upstairs but didnt acknowledge you when you said hello or goodbye.(this happened several times). We heard lots of buzzers going off for long periods before a response.My brother in law picked up on the staffs attitude so could not wait to get home The reason I am writing this review is because I have just spent 5 days in Cheltenham general hospital as a patient and everything was totally different. the staff were friendly nothing was to much trouble you could see they all worked very hard to create a good professional work place for patients and themselves.

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Responses

Response from North Cotswolds Hospital

Many thanks for taking the time to share this feedback. I am sorry to hear about your recent experiences at the hospital - Would you be happy to get in touch with our service experience team so we can get a few more details and look into this for you? You can contact the team on 0300 421 8313 between 9am and 5pm, Monday to Friday or email: yourexperience@glos-care.nhs.uk Best wishes, The Team at Gloucestershire Care Services NHS Trust

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