"Hospital Feedback"

About: Royal Derby Hospital

Rang 111 about a week old insect bite that had just turned into a massive rash. They told me to get into an A and E in under an hour. Left waiting for an age then told I'd be in for another 3 hour wait. Time was then 21:30, I explained I has other Healy issues causing severe fatigue and I'd be at severe risk of crashing my car on the way home if I could not rest or leave soon. Was given no choice but to self discharge and try again tomorrow. What a waist of time and effort.

Story from NHS Choices

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Response from Royal Derby Hospital

Many thanks for your recent feedback received via NHS Choices website. We were sorry to hear your experience when in our Emergency Department recently was not as positive as we would prefer and apologise for any upset caused on this occasion. However, if you would like this matter investigated more thoroughly so a fuller response can be provided, please consider contacting our Patient Advise & Liaison Service (PALS), who would be happy to do this on your behalf. They can be contacted on Freephone 0800783 7691 or via email on dhft.contactpals@nhs.net. Many thanks once again for taking the time to contact us and may we take this opportunity of wishing you very best wishes for the future. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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