"Three members of my family have ..."

About: City Hospital (Birmingham)

(as a relative),

What I liked

Three members of my family have been inpatients at this hospital. Two of which have now passed away, the hospital does have the right resources and on the whole is pretty clean.

What could be improved

What is inexcusable in this hospital is staff attitude and in partaiclar the nursing staff. If you have a loved one admitted into this hospital do yourself a favour and spend as much time there as possible. What I witnessed was a general terrible attitude to patients that were in pain and required support or comfort, I was subject to this attitude when explaining to one of the nurses that my mother at the time was in a lot of pain. After a whole 2 hours of complaining a doctor was called and my mother examined. They found that she had over two litres of liquid gathered outside her lungs that needed to be drained.

Anything else?

A terrible place with heartless staff.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››