"What a waste of time!"

About: Royal Preston Hospital

When someone is given a splint of any kind, they are given a piece of paper with instructions and under the instructions it provides a telephone number; that telephone number is given in case there is a problem and/or the device is causing pain or discomfort . Why give people this option? I rang up and stated what the problem was and was soon to be booked in for an appointment. This did not seem to be a problem. However, when I went to my appointment today, and was seen by the actual doctor themselves, I was basically spoken to as though I had absolutely no business being there. And was told that I should have seen my GP. I am extremely confused. Why give a number and offer me an appointment to then tell me to go to my GP? My GP is not able to help me with an ill-fitting splint, now are they? That is ludicrous. I mentioned I was in pain, the splint was not in alignment, and my problems are in fact getting worse, not improving. This was basically dismissed and again my mental health used against me. Magic pills are not the answer to everything either.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I am sorry to hear of your experience and of the difficulties you are experiencing. Can I ask you to please contact our PALS department on 01772 522972, who will be pleased to help you resolve your difficulties.

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Response from Royal Preston Hospital

Thank you for taking the time to provide your feedback. We were sorry to hear of your experience and concerned to hear of the difficulties you are experiencing with your splint. Can we ask you to please contact our PALS department, who will be pleased to liaise with the clinical staff involved in your care to resolve these difficulties. Our PALS team can be contacted on 01772 522972.

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