"Hopeless booking procedure"

I was referred to have a ultrasound scan at this hospital by my GP, but I was not able to make the date my appointment. Subsequently I called twice to the telephone number they gave me to contact them to try reschedule for another appointment. Each time the receptionist just said they can not make booking over the phone and that they have to send another appointment date by post. I waited two weeks & as I missed my appointment, the hospital finally send me a letter saying I could loose my slot as I did not make another booking. I emailed them to explain the situation but as usual there is no response from the hospital. Finally I have to personally go and make a booking at Purley Memorial Hospital which they did on the spot. I found the whole process very frustrating and the Croydon Uni Hospital performance totally unsatisfactory. I would never try to use this hospital again if they can not even manage to sort out a simple appointment. Avoid their service at all cost!