"Fantastic A&E department"

About: North Devon District Hospital / Accident and emergency

(as a parent/guardian),

Just want to say the staff at the A&E department doing the nightshift recently in the NDDH in Barnstaple, were fantastic, friendly and did not keep us waiting at all. My son had a buckle fracture in his wrist and the staff were brilliant could not have wished for better service. Just a shame they are not always treated so well, especially by the goverment.

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Responses

Response from Jayne Kruszewski, Customer Relations Manager, Northern Devon Healthcare NHS Trust

Dear Parent

Thank you for sharing your recent experience of the Emergency Department with us. I was really pleased to note staff were able to see your son promptly, as it can be such an anxious time for parents and children when attending the department, if faced with a long wait, especially if it is very busy. It was also very good to note the staff were so friendly, and I have shared your very positve coments with the department manager who will in turn share your comments with the team.

Many thanks

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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Ramasesuk'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding through Patient Opinion to what was clearly a good experience for you and your son. We hope he returns quickly to full strength.

More generally we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain

Volunteer

Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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