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I found the doctors very good ...

Story from nhs.uk

"I found the doctors very good ..."

About: The Princess Royal Hospital (Telford)

(as the patient),

What I liked

I found the doctors very good but the treatment they recommended was not always implemented by the nursing staff.

I was not given medication even though nursing staff had signed to say I had received it

.Difficult to speak to nursing staff...would walk past and ignore you.Would leave my drip in for hours when not required.

Would attend to my drip,spectic wound coming straight from another patient withput first using handwash.

Staff were very stressed which was passed onto patients

What could be improved

Nursing staff.....their committment and care.

Better supervision and support by management.

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Responses

Response from The Princess Royal Hospital 14 years ago
The Princess Royal Hospital

Submitted on 02/10/2009 at 15:53
Published on nhs.uk on 15/11/2009 at 20:31

Thank you for providing comments about the Princess Royal Hospital. We aim to provide high quality services for all of our patients, and are disappointed that you did not always find this to be the case.

Since this national website is anonymous your contact details are not shared with the hospital. This means that we cannot easily look into the issues that you have raised relating to nursing care. We are always grateful for the comments and complaints that we receive as these help us to continue to improve the quality of services we offer, so we would encourage you to contact our Patient Advice and Liaison Service on 01952 282888 so that we can look into this in more detail. More information about how to make comments, compliments and complaints about our services can also be found on our website at www.sath.nhs.uk

Thank you again for taking the time to comment on our services.

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