"emergency eye dept"

About: Queen Alexandra Hospital

had to wait 1h 20 mins before I was seen for eye drops to be put in - Attended for a twitching eye, sharp pains in the eye and soreness and flashing lights. Finally seen after 1h 45 minuutes and informed blocked tear duct - was not referred direct but was informed to see my GP and get them to refer me to the Eye Department next door (informed a 17 week wait after I see my GP), also given a couple of suggestions for eye drops on a scrap piece of paper (not given a prescription). So left still in a lot of pain, wondering when I could get a GP appointment and request a Prescription for the eye drops. Had to go to bed when I got home due to sharps pains in my eye and a chronic headache. Will probably have to give up as it is such a long wait - have considered looking on the internet and trying to unblock the tear duct myself due to the pain and twitching.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen Alexandra Hospital

I am very sorry to read of your disappointment about your experience. I will share your comments with the Management Team for the Eye Department. We would really appreciate the opportunity to look into this further. If you would like us to do so, then please contact our PALS Team at: PHT.Pals@porthosp.nhs.uk or via the free phone on 0800 9176039 to allow them to discuss this further with you. Best wishes. Debbie

  • {{helpful}} of {{total()}} people think this response is helpful