"Horrible experience"

About: Homerton University Hospital

Went in to A&E due to bleeding and stomach cramps at 10 weeks pregnant. Waited 4 hours to see a gynaecologist. Eventually when I got to see someone they kept telling me everything was fine but "I'm not an expert". Obviously everything was not fine because I miscarried a short while later. The toilet was absolutely disgusting. It was not by choice I used the toilet, I was asked to provide a urine sample so had to go in to this cramped little smelly dirty room. I spent approx 10 minutes cleaning and wiping everything down before I was able to make use of this room - I wish I had a bottle of bleach with me (before you say it I don't have OCD). This is unacceptable. I understand A&E is a very busy department, but in a hospital cleanliness and hygiene should be a priority in every department at all times. I had to go to the early pregnancy assessment unit the following day. It was a breath of fresh air. Cleanliness at it's best. Cannot be faulted. It was such a relief when I entered the Tuke Building.

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Response from Homerton University Hospital

We are very sorry to hear about your poor experience in A&E. Your feedback has been passed to the service and you have raised your issues and concerns with the hospital. The Patient Advice and Liaison Service (PALS) can be reached on tel: 020 8510 7315, or text 07584445400, or email: PALS.Service@homerton.nhs.uk . PALS can investigate any issues you may have concerning your care and treatment and give you an opportunity to discuss your concerns.

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