"Rude Staff in the Stroke Unit!"
About: St Mary's Hospital St Mary's Hospital PO30 5TG
Posted by Anonymous
I arrived for the first time at the stroke unit reception. A few members of staff talking amongst themselves they'd noticed me, but continued chatting. I then explained my situation, all was fine until a staff member decided to undermime me about health and safety. I said I hadn't been here before and spoken to reception, they continued to say it "wasn't in their remit" and I should have "read the sign". Disgusting customer service, especially when a visitor is already worried about a family member. There was no understanding or listening on their behalf, however their speaking manner was just rude!