"Excellent Service from Sunrise B Ward"

About: Queen's Hospital (Romford)

My mother was cared for in her last days on Sunrise B Ward where she was treated with dignity. The staff were all attentive, responsive and caring. They all supported my elderly father and all our family members through my mother's last days with professionalism and excellence. Communication and consultations were clear and concise and honest. Our mother was kept clean, comfortable and out of pain and any questions or concerns we had were dealt with efficiently with a great deal of personal care. Our thanks to the amazing staff that work on Sunrise B Ward. The staff team work well together and have the best interest of the patients and their at heart all the time. The support given by the Palliative Care Nursing team and the Chaplaincy team was second to none. Thank you.

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Responses

Response from Queen's Hospital

Thank you for taking the time to share your mother’s experience of care in our hospitals. I am very sorry for you loss. I’m glad that both our Palliative Care staff and our Chaplaincy team treated her with respect and dignity. Yours sincerely Wendy Matthews Interim Chief Nurse

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