"Royal Bolton Hospital ACU"

About: Royal Bolton Hospital / General medicine

(as the patient),

My GP was concerned that despite treatment the cough caused from a lower lung infection remained. He rang The ACU and spoke to a Doctor who agreed it could possibly be little blood clots. I was to go to the unit for 12 noon. It is a very busy unit the care I received was exceptional. A range of diagnostic tests including bloods and another chest X-ray. An excellent ANP called Debbie took a full case history and gave me a thorough examination. She explained in detail what would happen if they discovered blood clots but also explained that if my bloods showed the infection this might mask it. We then had to wait for all the test results to come through. Staff ensured that all the patients were kept supplied with hot drinks and food. My husband and I finally met with the Consultant who explained from all the tests results there was no rationale for the cough remaining. He was thorough and informative. He felt further investigation was required and has referred me to the Chest Clinic. My visit to ACU was a demonstration of the NHS at its best.

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Response from Heather Edwards, Head of Communications, Bolton NHS Foundation Trust

Thank you for taking the time to let us know you had excellent care on your visit to ACU. That's great that staff were thorough in all investigations and kept you fully informed. I hope further investigations get to the bottom of your problem.

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