"The system worked - excellent service"
About: Forth Valley Royal Hospital / Accident & emergency Forth Valley Royal Hospital Accident & emergency FK5 4WR Forth Valley Royal Hospital / Adult mental health Forth Valley Royal Hospital Adult mental health FK5 4WR NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service) Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service Emergency Ambulance EH12 9EB
Posted by Kirstym24 (as ),
Last month an ambulance had to be called for my partner who was experiencing an acute psychotic episode, first ever mental health issue, very frightening, traumatic and scary for us all, NHS24 were amazing in recognising the seriousness of my call + responding by sending an emergency ambulance, the paramedics involved were extremely professional + reassuring in a very difficult situation.
My partner was then taken to A+E in Forth Valley Royal Hospital where he was seen immediately by the A+E consultant (who was exceptional under the difficult circumstances) there was also a nurse in A+E who I would like to personally thank, I think her name was Alison ( however I was extremely upset + may have got the name wrong) however this nurse went above and beyond to offer help, support and reassurance (especially to me) whilst in a very acute phase of my partner's illness. All the staff in A+E were amazing.
He was then taken to the ICPU ward 1, again the staff there were amazing and we would both like to express sincere thanks for the care he received which helped him make an amazingly swift recovery, Barry, Colin and the team were fantastic. My partner had a brief stay in ward 3 prior to discharge and again the staff were fantastic.
If there was 1 thing I feel could have been improved (+ it is minor compared to the great care he did receive) was lack of communication with myself on him being allowed out on pass for the weekend, however this was more so that I could prepare myself and my children for him coming home, however as I say this was a minor issue.
As I work within the NHS I know the system, know that sometimes we fail, mostly that's what we hear about, this is a successful story. My partner had a sudden severe illness, he was treated with extreme care, professionalism and ultimately the system worked, we would both like to thank everyone who was involved in his care.