"From the time I was admitted to ..."

About: Royal Shrewsbury Hospital

(as the patient),

What I liked

From the time I was admitted to the Minor A&E and then to the assessment ward, I found all the doctors and nurse's to be very professional at what they did, and I was treated very well, I have no complaints what so ever.

What could be improved

When I was discharged I spent an hour or so on the discharge ward awaiting my wife to pick me up.

If I was to have an adverse thought of RSH then this area would be the place I would complain about if I was to stay there longer than I did.

I found the place to be very overcrowded and not a nice ward to experiance, not very clean.

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Response from Royal Shrewsbury Hospital

Thank you for providing comments about your visit to A&E and the assessment ward at the Royal Shrewsbury Hospital. We aim to provide high quality services for all of our patients, and we are pleased to hear that your experience mainly matched up to our aspirations.

Thank you for your specific feedback about the discharge ward. Since this national website is anonymous your contact details are not shared with individual hospitals. This means that we cannot easily look into your specific circumstances. However, we have made sure that your comments have been fed back to the discharge ward and our cleaning teams. Every ward and department has a cleaning schedule, and this is monitored through regular audits and inspections. However, we recognise that sometimes we do not meet the high standards that we set on behalf of our patients, and we are always grateful for the comments, compliments and complaints that we receive as these help us to continue to improve the quality of services we offer. More information about how to make comments, compliments and complaints about our services can be found on our website at www.sath.nhs.uk

Thanks again for taking the time to comment on our services.

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