"Web site very slow, trying to ..."

About: Royal Shrewsbury Hospital

(as a relative),

What could be improved

Web site very slow, trying to talk so someone about a paitent is almost impossible. I ended up waiting on the phone for 30 min. Eventually gave up.

Story from NHS Choices

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Responses

Response from Royal Shrewsbury Hospital

Thank you for providing comments about contacting the Royal Shrewsbury Hospital. We aim to provide high quality services for all of our patients, so we are disappointed that you have found it difficult to contact us.

Our website can sometimes be slow when a large number of people are trying to access it, or when the site is undergoing maintenance or updates. We hope that these problems are short-lived and would encourage you to try again later if you experience any difficulties. If you experience ongoing problems then please email our web team at info@sath.nhs.uk. We are also currently looking at ways to upgrade our telephone system.

We are always grateful for the comments, compliments and complaints that we receive as these help us to continue to improve the quality of services we offer. More information about how to make comments, compliments and complaints about our services can be found on our website at www.sath.nhs.uk

Thanks again for taking the time to comment on our services.

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