"Rude sister on Edgefield Ward"

About: Norfolk & Norwich University Hospital

Sister was very rude to family and friends visiting on Edgefield ward even though we were not rude at all to them. This does not show good management or put the NNUH in a good light, and I felt very disappointed as this sister is clearly unapproachable to both visitors and patients who are vulnerable.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

We are very sorry to hear that our staff member was rude to you. If you would like to speak to us in more detail or make a complaint, please get in touch with our Patient Advice and Liaison Team in the first instance. You can contact PALS on pals@nnuh.nhs.uk

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