"A & E Childrens"

About: Royal Derby Hospital

I took my daughter to the children's a & e following GP recommendation and fully expected to be there for 4 hours or more. I am delighted that our total visit from entering the car park to leaving the car park was less than 1 hour. My daughter was seen quickly by the doctor, had an x-ray and was treated following the review of the x-ray. The doctor took the time to explain the fracture and possible complications in the future to my daughter who is 9, the doctor was even kind enough to give her a copy of the x-ray to show her friends. I am just sorry I have forgotten the doctors name as they were very nice and reassured me that the actions I had taken were the right ones. I have always had exceptional experiences with the royal derby hospital and this visit was no different.

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Response from Royal Derby Hospital

Dear Jennie, many thanks for your kind comments regarding our Children's Emergency Department. Our staff strive to provide a high standard of care to all our patients and it is always nice to receive positive feedback to reassure the staff that their efforts have not been in vain. I will certainly ensure that your comments are shared with the relevant staff as we are sure they also will be most appreciative. Many thanks, once again, for taking the time to provide us with this important information and may we take this opportunity to wish you and your family our very best wishes for the future. Kind regards The Patient Experience Team for Derby Teaching Hospitals NHS Foundation Trust

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