"Worst communications ever"

About: East Surrey Hospital

Elderly father taken in after a fall. Very difficult to track him down. No one knew where he was,the phone system is a joke. the staff not much better, pathetic!

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust We are preparing to make a change

picture of Ian Mackenzie

Dear Anonymous

I am sorry to read about your recent poor experience. we would very much like to see what went wrong and how we can improve.

If you could e-mail me at ian.mackenzie@sash.nhs.uk we will look into this for you.

Regards

Ian

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Response from East Surrey Hospital

Dear Anonymous I am sorry to read about your recent poor experience. we would very much like to see what went wrong and how we can improve. If you could e-mail me at ian.mackenzie@sash.nhs.uk we will look into this for you. Regards Ian Mackenzie Director of Information and Facilities

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