"NHS in Inverclyde"

About: Inverclyde Royal Hospital / General Medicine NHS Greater Glasgow & Clyde

(as a relative),

My mum suffers from high blood pressure and a DVT in her leg, she noticed a lump on said leg recently that got sorer as the weekend went on, so come Monday morning she phones the health centre to be told there are no doctors available this week and that if she phones a doctor they will determine whether its serious or not for an appointment. The lump got sorer so she decided to go to Inverclyde Royal to them be told there is no one available to do a scan on her leg.. This is a joke of a health service, how can someone go to a health centre first thing in the morning to be told there's no appointments

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Response from Lorna Gray, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde

Dear Sirhc1279,

I can appreciate your concern for your Mum, particularly given the exisiting health conditions that she has. You have raised two concerns here which I would like to look at separately, as one concerns the access to GP services and the other is about the access to a scan in a hospital setting.

I have spoken with Jacqueline Nicol who is the General Manager for Medical Services at the Inverclyde Royal to see what would happen in the situation you describe. If there is a suspicion of a DVT, then a particular type of scan (a Doppler scan) would be needed. Depending on the time that your Mum attended the hospital she may not have been able to get the scan that same day, however, if that is the case, a patient would not be sent away without a robust plan in place for what will happen next. This would include an appointment for a scan as an outpatient, usually the next day. If this did not happen in your Mum's case, I would really appreciate if you could get in touch with me directly with some more personal information so that I can look into your Mum's case more specifically. My email address is lorna.gray@ggc.scot.nhs.uk.

Local GP services work independently and so all of them will have slightly different ways of managing their appointments systems and the ways that patients can speak to a Doctor when an appointment isn't immediately available. The concerns you have raised over getting an appointment are best addressed by the Practice Manager, who is the person that has resposibility for the day to day running of the Practice. It might helpful to you or your Mum to raise this directly with the Practice Manager, although if you do not feel comfortable with this then just let me know which practice your Mum attends and I will be happy to pass on your comments.

Best Wishes,


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