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Nurses Brilliant, everything else a disgrace

Story from nhs.uk

"Nurses Brilliant, everything else a disgrace"

About: John Radcliffe Hospital

My father was in intensive care for 2 weeks. The dust remained under his bed for the entire stay. The Nurses were brilliant, very helpful and honest, Consultants and Surgeons a different matter.....Have a complete 'patients and families are in the way attitude' The hospital itself is very tired, rather than spending money on a new entrance, how about updating the medical facilities? The restaurant is terrible...over priced, not 24 hours and the vending machines are continually broken. Steer clear...go elsewhere!

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Responses

Response from John Radcliffe Hospital 8 years ago
John Radcliffe Hospital

Submitted on 14/07/2015 at 10:49
Published on nhs.uk on 15/07/2015 at 02:31

Thank you for your comments regarding your father's stay at the John Radcliffe Hospital. We are very sorry that the Surgeons and Consultants lacked the compassion that we expect all our staff to deliver and that the hospital facilities were not of the high standard that we expect to provide. Please be assured that your feedback will be passed onto the managers responsible for our Surgical Services and Restaurant/vending machines. We would welcome the opportunity to investigate the issues you have raised and provide you with a response. If you would like us to do this, please do not hesitate to contact the Complaints team on 01865 221728 or at complaints@ouh.nhs.uk and a member of the team will be happy to discuss the complaint process with you. Thank you for your comments about the nursing staff. It is always nice for the Trust to hear when things go well and we are very pleased that your father received the nursing care we would expect. Your positive feedback will be passed on to the staff responsible for your care.

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