"Genuinely horrid"

About: Royal Berkshire Hospital

Just such a lack of consistency. My second midwife made the whole experience an unnecessarily traumatic and truly upsetting one.. Trying to send me home 12 hours after my waters broke.. The care I received afterwards in a ward that I had the privilege of paying £110 was just so poor. No one explained anything, including my notes.. And as to how much damage had been done. The aftercare from a few so called care assistants was genuinely disgraceful.. I understand everyone has tough days.. But working with new mums in such an important time.. In a care facility.. Why would you want to make someone feel so so upset.. Every patient is different so the slate should be clean when you meet a new patient. If you don't love your job find a new one. :( I wouldn't have written a review had it not been for the treatment we have received from the Drs/nurses in children's a and e Last week. We've now visited twice and each experience has made me feel so inadequate I'm now hesitant to go in and seek assistance in the future. Such a shame because the far and few between Drs/nurses that have been incredible have been shadowed by the other 'professionals'.

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Responses

Response from Royal Berkshire Hospital

We are very sorry to hear of your upsetting experience in our maternity unit. We are very keen to discuss all your concerns and would request that you contact our PALS Department on 0118 322 8338 or email talktous@royalberkshire.nhs.uk. With more information they can investigate the issues or can facilitate a meeting for you with the matron for the area in order to answer any questions and go through your maternity notes . We take all feedback very seriously and use it to make changes and help improve the service so we would really value your contact.

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