"Why don't you listen in A&E?"

About: Princess Royal Hospital (Haywards Heath)

Our 25 year old daughter was seen at A&E on Saturday night with a nasty kidney infection and finally given antibiotics and sent home after 4 hours. They didn't work so we returned after 24 hours only to be pushed aside by a doctor who seemed convinced she had something else, didn't urine test and sent her by ambulance to Brighton in agony. She was seen by the surgical team who listened to me at last and confirmed after finally giving her another urine test that she had a severe kidney infection ( they were very angry she had been moved to them and we're going to lodge a complaint) She started her treatment with a drip and antibiotics intravenously and they said she would be moved to a ward to continue the treatment. I then went home feeling she was at last in good hands. 2 hours later I had a call from a nurse at Brighton telling me there was no ward bed and she was back in the ambulance to Haywards Heath, she wouldn't be coming home soon because she said she was in extreme pain!....4 hours later with now no medication my daughter is on a men's ward and has only just seen a doctor who said her pain was extreme! with still no medication. How is this treating someone? moving a sick dehydrated person. Our daughter was also told by the doctor at Brighton not to go in the ambulance and to stay in A& E with the drip, but no! they pushed her away again! I am disgusted and very angry.

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Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our Patient Advice & liaison Service (PALS) at pals@bush.nhs.uk or on 01273 664973.

Kind regards

Patient Experience Team

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