"Efficient and brilliant!"

About: West Cumberland Hospital

This hospital gets a lot of bad press but based on my experience the other day I cannot see why! I fell off my bike and got mild concussion. An ambulance arrived about 8 minutes after being phoned. The two ambiance staff were absolutely fantastic. I can't thank them enough. They calmed me and my parents down and reassured us extremely quicky while remaining calm as well as explaining what had happened and telling us what they would do at the hospital. At the hospital I was attended to straight away. The doctor and nurse in A and E were also fantastic. They got on with the job while chatting informally to keep me calm. And told me what to do over the next few days to aid my injury as well as issuing me with a booklet. I can't thank all of the staff involved enough. They couldn't have been better.

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Responses

Response from West Cumberland Hospital

Thank you for letting us know about your experience at the West Cumberland Hospital, I am sorry you had such an accident that needed treatment in hospital but am delighted the staff cared for you so well. I have passed your comments to the Matron and Manager for A&E and they will be shared with the staff. I do hope you are fully recovered now

Best wishes

Helen

North Cumbria University Hospitals NHS Trust.

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