"Care received from clinic staff and doctor was outstanding but reception staff need to have better patient care"
About: Western Infirmary/Gartnavel General / Ophthalmology Western Infirmary/Gartnavel General Ophthalmology G11 6NT
Posted by waterloo (as ),
I attended Gartnaval Royal Hospital in Glasgow on the request of my GP today as an emergency to the Ophthalmology Department as I have had problems with my eye for a week. I just want to say that the nursing staff of this department including the doctor who I seen went out of there way to help me from the time I went to the waiting area to the time I left the hospital in the afternoon.
However when I approached the reception desk I was taken a-back by the attitude of the reception staff at this clinic especially when most of the clinic patients were elderly I would just like to say that the staff in this reception should be considerate when dealing with elderly patients and not having an attitude as if it was outside of the hospital! !