"attendence at heart and lung centre on July 10"

About: New Cross Hospital

I arrived early and reported to reception were I was asked for my details by a very courteous person. after a few minutes of waiting I was called in by a sister who took my blood pressure ect again treated with the utmost care, next to the ECG room were again I was treated with the most respect and care. I was then told to return to the waiting room but before I got there I and my wife were called to see the doctor. I have never in my 87 years have I had such an examination with explanations and advise by a doctor. I was then sent for an X-RAY and again was treated with the utmost respect by the lady Radiographer who grabbed me as I wobbled after getting up from the chair . They then ushered me in to have the X-Ray and escorted me out afterwards back to my wife. All that care and treatment and on our way home 5 minutes after my scheduled appointment time. Well done to all those caring people who cared for me it was so appreciated by my wife and myself, thank you all

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Roy Humphries

Thank you very much for taking the time to post your comments relating to your patient experience at our hospital. I will share your comments with our staff and wish you well!

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your recent patient experience in the Heart and Lung Centre. I will share your comments with our staff and wish you well! Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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