"had total hip replacement last weekend."

About: Royal Devon & Exeter Hospital (Wonford)

Care and aftercare within rd&e was good until I signed the release paper work. Tavy ward. Had to ask and ask to leave. Was shown a wheelchair by a nurse who dumped my bags on my lap telling my wife to pull it backwards. Feet wern't even put on rest by nurse wife did this. We had no help to get into car nor were we shown how to get into the car crucial I would have thought. My wife had to phone four wards before finding out where I was. She came in , in the end as she was getting fed up giving the run around. I have now received a follow up appoint with a different surgeon so another phone call on Monday. Staff all wear blue scrubs so can't tell who is who trained or untrained and don't seem to have name badges.

Story from NHS Choices

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Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for taking the time to share your experience with us. Your comments have been discussed with the Matron for Tavy Ward, who would like to apologise for your discharge experience. It is difficult for her to comment in detail without knowing the operation you had here at the Royal Devon & Exeter Hospital as discharge procedures vary slightly for different operations. However, we always aim to provide a high standard of care and the Matron is disappointed that you do not feel this happened in this instance. With regard to the identification of staff, all staff are supposed to wear identification badges. The Matron has spoken to staff on the ward to remind them of the importance of this. I would like to thank you once again for taking the time to bring your experience to our attention, as feedback from our patients is invaluable in helping to us to improve our services. If you would like to discuss matters further, please contact PALS on (01392) 402093.

Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Anonymous'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch.

Thank you for responding through Patient Opinion to what was clearly a difficult experience for you and your wife. Please take up the suggestion of contacting the PALS service to register a complaint. At Healthwatch we are building a picture of the provision of services in Devon and these comments should help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain


Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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