"Excellent care for my son's broken arm"

About: Queen's Hospital, Burton Upon Trent / Accident and emergency Queen's Medical Centre / Trauma and orthopaedics

(as a parent/guardian),

My son fell on a playground and broke his arm on Friday.

After being assessed at Burton on Trent hospital he was transferred to QMC for urgent surgery. He was in children's ED for a short time waiting for theatre and the staff were great, they kept things fun and light and reduced any stress and fear.

The orthopaedic doctors were fantastic, excellent communication and a brilliant manner with my son who is only 7. The anaesthetic team were also brilliant, he wasn't scared at all and they almost made it fun!

We stayed on ward D34 that night and Saturday, and although clearly very busy, the nurses were all excellent. My son actually quite enjoyed most of his hospital experience which is amazing and due to all of the fantastic staff involved in his care.

A massive thank you to everyone.

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Responses

Response from Nottingham University Hospitals NHS Trust

Hi and thank you for your lovely message. It’s great that our staff in ED, theatres and the Nottingham Children’s Hospital made you and your son feel cared for and safe in our care. I’ll pass on your thanks and kind words to all of my colleagues. My best wishes to you and to your son.

Kind regards,

Dorothy Bean

Clinical Lead, Nottingham Children’s Hospital

Response from Pals Team, Burton Hospitals NHS Foundation Trust

Dear Reviewer

Thank you for posting your comments.

We are pleased to read you and your son’s experience at Queen’s Hospital Burton has been positive. Our staff work hard to offer a happy and friendly service all round, so we are delighted to receive your feedback and that we have assisted with the management of your son’s injury.

We hope your son is well on the road to recovery.

Kind regards

Pals team

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Response from Pals Team, Burton Hospitals NHS Foundation Trust

Dear Reviewer

Thank you for taking the time to provide your compliments and thanks for the care and treatment your son received here at Queen’s Hospital, Burton. It is pleasing to read of the high standards of care provided.

Please be assured that your comments will be shared with the Accident & Emergency Department and will be much appreciated by all the staff.

Many thanks

PALS Office

Patient Advice & Liaison Service

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