"Lack of person centred care"

I was being treated for a suspected DVT, urgent referral.

Treatment was anything but urgent, even without delays created by me being misidentified with a patient of the same name.

I was offered no food or drink.

I was waiting, essentially, 7 hours for a blood test and an injection. Not clinically appropriate to be immobile for this length of time when the likely diagnosis was a DVT.

I got home at half past midnight and was asked to come back the next morning at 09:30.

Again, I was sitting around for 7 hours, again essentially for a blood test and an injection. And again, some confusion over whether I was the right patient.