"Complaint not taken seriously no response from..."

About: Watford General Hospital

I feel angry as I have raised a straightforward but time dependant complaint with the NHS several months ago yet in spite of contacting Watford Complaints several times via email and telephone I have not had any response from the complaint handler with no method of escalation. I feel the relevant person/people are not treating me with the respect I deserve. I find this unacceptable and have lost confidence in the complaints service. I would like someone to contact me to apologise, explain to me why I have not heard and to give me a timescale of even this is going to be resolved.

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Response from Becky Platt, Listening into Action Lead, West Hertfordshire Hospitals NHS Trust

I'm sorry to hear that we haven't been able to resolve your complaint yet. As I don't have specific details I can't give you any feedback but I've spoken to Julie in the complaints department who is very happy to look into it for you. Her number is 01923 217866. I hope this is helpful, but please do let us know if there is anything further we can do to help.

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